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Support Center - Copy of Past Tax Returns

Support Center

This Support Center is designed to answer many of your Frequently Asked Questions regarding our Copy of Past Tax Return Form Genie.

Login/Account Issues

Forgotten Password If you have lost or forgotten your password, you can have it e-mailed to you.

If your e-mail account has changed, you should contact Customer Service (see below).

I was working on my application and my machine crashed. How can I access my application again? You can login with your e-mail address and password. All of the data that you entered will have been saved and you can proceed with your application where you left off. Start here and login as a Returning User.

Multiple requests

I need to apply for multiple individuals using the same e-mail address. If you need to submit multiple Past Tax Return applications under the same e-mail address, suffix a : and a number to your e-mail address, i.e. harrymiller@aol.com:2 when creating your account. This will establish a record for each new application but will allow us to communicate with you using the non-suffixed version of your e-mail address (i.e. harrymiller@aol.com).

Billing Issues

I just called the IRS and they said there is no charge for this service. Why was I charged? While the IRS does offer tax transcripts by mail, their processing time is approximately 10 days. When the actual tax return is requested, processing time is 7 days to 6 weeks and there is a $39 fee per year.

Our service on the other hand delivers your tax returns, W2s, and 1099s to you online the same business day. IRS does not make available a service of this kind.

Change E-mail

If you need to change the e-mail address used for this application, you may do so here.

What years are available

  • Tax returns for tax years 2004 through 2007.
  • W2 forms for tax years 2003 through 2007.
  • 1099 forms for tax years 2003 through 2007.

How will my Tax Return information be delivered

After your Past Year Tax Return information has been retrieved, you will be sent an e-mail notification that you information is available. That e-mail will include a link where you can login and view/print your Tax return infomation.
You can also use the Print Request link here or from the "Copies of Past Tax Returns" screen to login and view/print your Tax return infomation.

How long does it take

Completing the request takes about five minutes and you can expect delivery of your tax documents via e-mail the same day by 6:00 pm ET if submitted before 4:00 pm. Compared to IRS's normal 14 to 60 day turn-around for copies of past tax returns and W2s, our service is a real time-saver.

Why is AGI required

Whenever a "Third Party" (like our company) requests personal income tax information about an individual, the IRS requires that a "shared secret" be provided that only the individual person would know. This is for your protection. It prevents someone from accessing your personal tax information without your authorization. For the purpose of retrieving your Past Year Tax Returns, the IRS requires both AGI and Date-of-Birth.
    AGI for tax year 2007 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 37
    AGI for tax year 2006 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 37
    AGI for tax year 2005 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 37
    AGI for tax year 2004 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 36

Retrieved information is incomplete

Your Past Year Tax Return information is retrieved from the IRS database. It includes all of the forms, schedules, and information detail that the IRS stores there and makes available to us. When the IRS stores your tax return information in their database, they do not enter 100% of the detailed information. Things like individual charitable contributions and individual stock and interest income transactions are not entered into the database, and are thus not available for us to present to you. Generally, only summary totals of these types of items are available.
    We will provide you with your Past Year Tax Return information in two formats.
  1. Presentation on the actual tax forms (PDF).
  2. A Transcript of the information directly from the IRS (HTML).

Customer Service

If your issue was not covered within this Support Center, you may request assistance from Customer Service. Inquiries are usually responded to within one hour.